ISO 10001/2 Standard Certification Consultant in Saudi Arabia
In every management system especially quality management system the ultimate goal is to achieve the highest level of customer satisfaction. Because higher customer satisfaction means higher market share and improved brand credibility. Our ISO 10001/2 standard certification consultant in Saudi Arabia provides a complete framework to identify, manage, and understand the process of successfully handling customer complaints.
Customer’s requirements are changing rapidly and only those brands perform better who well understand their customer needs and expectations. Therefore, if there is a good customer satisfaction system in place, the overall performance improves for any organization.
Those companies who neglect customer feedback and didn’t mold themselves as per changing customer requirements will become obsolete in no time. There are famous brands who washed out just because they failed to understand the customer needs and expectations. Nowadays companies form customer service departments to specifically handle customer queries after and before sales.
Our consultants for ISO 10001/2 standard will develop an effective customer complaints/satisfaction management system. The information we receive from customers is one of the valuable inputs for continual improvement. If we analyze that information’s in a correct way. This management system allows to process the data and take valuable decisions for business enhancement.
Retaining an existing customer is more profitable by every means. One of the main advantages is a reduction in marketing and business development costs. On the other hand, if we keep losing customers then it damages the brand’s credibility and increases business development and marketing costs.
System under ISO 10001/2 brings many advantages including improved customer relationship, continual improvement, more transparent system, higher client satisfaction, Better brands credibility, understanding of customer needs/expectations and better focus from higher management and other stakeholders.
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