ISO 9001-2015 Certification – Quality Management system
We all want to have quality in our life. Whether we buy some household products or go to a doctor for consultancy. Quality is what we always look for. ISO 9001-2015 Certification – Quality Management system is known to all for developing, implementing, and maintaining a good quality management system.
Being a product supplier or service provider, every company tries its best to ensure quality in its products and services. The budget is allocated for such purpose and roles are assigned for this job. However, there are very few who achieve a tag of “Quality brand” in customer’s eyes and win their trust.
The question is, why do only a few brands win customer’s trust and establish themselves as a good brand? The answer is given by ISO 9001-2015 Certification – Quality Management system which provides a complete framework to establish a quality management system that can deliver “quality” to every customer every time.
The problem of inconsistent output arises in those quality management systems where the company size grows bigger and crosses a certain limit with no change in the management system. From that point onwards, the grip on the management system and its process become weak and losses start occurring which brings down the overall quality management system.
Once the organization size increases, the processes become more vulnerable and less interactive. Every department or even its processes works like a mini organization having the least interaction with other processes.
To deliver quality services/products, it’s extremely important to have a strong interaction of all processes within the ISO 9001-2015 – quality management system.
Quality Management System – Consistency is the key:
Delivering occasional quality products or services is not what an organization needs. They want to deliver quality products or services every time and to everyone. ISO 9001-2015 Certification – Quality Management system is the key to achieve this objective.
Developing and maintaining such kind of quality management system is the dream of every business. However to achieve consistency in quality demands a lot of drastic changes in the so-called quality management system.
ISO 9001 is a well-known standard acknowledged worldwide and implemented in more than 140 countries. This standard is one of the best tools for developing a consistent quality management system. Also, this standard has evolved over the years and has shown remarkable results for well-known brands that implement this standard.
ISO 9001-2015 Certification – Quality Management system focuses on consistently delivering quality products or services to customers by well understanding their requirements. A good quality management system under always delivers consistent quality to all customers.
ISO 9001– Quality management system focuses on process approach and continual improvement phenomena. This ensures that everyone in a company works as a customer satisfier but not as a process or departmental head. Processes or departments must be well interlinked, knows the requirements and their role towards achieving the maximum customer satisfaction level.
However, developing a good process approach and integration of processes is a challenging job. Most of the companies fail to achieve this objective. But if a company succeeds, delivering quality to its customers becomes easy for them.
ISO 9001-2015 Certification – Quality Management system gives a complete framework for developing, implementing, and maintaining a process-based quality management system. This works on a principle of the Plan-Do-Check-Act cycle which ensures to achieve continual improvement in a quality management system.
PDCA and continual improvement cycle:
Almost all ISO standards operate on the cycle of PDCA to achieve continual improvement. Because this is an effective way to improve processes. Continual improvement is the beauty of any management system including the ISO 9001-2015 Certification – Quality Management system.
Usually, companies don’t focus on continual improvement and keep following the same system which they establish at the beginning. In the beginning, the system delivers results up to some level. However, with time it becomes slow, and results become compromised.
Whereas, if we apply the PDCA cycle then this process will keep improving the processes which best suits the management system and deliver required results.
Self-assessment is a critical factor. In the process of continual improvement for a quality management system and an internal audit which is a mandatory requirement in ISO 9001-2015 Certification – Quality Management system, is the best tool for doing self-assessment. This is a reason why it is one of the mandatory requirements in all ISO management systems standards.
Usually, the audit process exists in a system. However, the purpose of doing this audit is to fulfill a kind of formality to meet external and internal parties’ requirements. The auditors and auditees are not that competent and do not know the audit protocols. Therefore, the complete audit process becomes ambiguous.
If we plan and conduct an internal audit following the ISO requirements with competent auditors and auditees then you will see a lot of positive changes within a management system. Internal audit will highlight all hidden and underlying gaps within a management system. It will allow the process owners to take necessary corrective actions.
Also, applying the risk assessment and root cause analysis to make sure that the non-conformity should not arise in the same or other parts of the quality management system.
ISO Certification – GMC as a top consultancy company:
We as a leading consultancy company for ISO standards always encourage our clients to have a powerful continual improvement process. Because the day we stopped accepting the changes and applying the same in our management systems, the time is not far when our brand will be out of the market any time soon. Because we have seen many examples from the past where top brands who neglect the continual improvement process are now out from the face of the market.
For more information regarding ISO 9001-2015 Certification – Quality Management system, you are welcome to contact us at given details in our “contact us” section, we will do a gap analysis to let you know the existing health of your management system against the specified ISO standard.